Terms of Service

Effective date: June 27, 2026  |  Last updated: June 27, 2026

1. The Service

RadRoot is a multi-tenant SaaS platform that replaces static survey forms with AI-driven adaptive feedback interviews. You, as an operator, use it to collect structured qualitative feedback from your own customers, candidates, or stakeholders ("respondents").

2. Accounts and access

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately at chris@radconsultants.com if you suspect unauthorized access.

You may not share login credentials with others outside your organization or create accounts for resale without a written reseller agreement.

3. Pricing and billing

RadRoot charges:

• $100.00 per month — platform access fee, billed monthly via Stripe.
• $1.25 per completed survey — metered fee charged based on the number of respondents who complete all five interview questions in a given billing period.

A 14-day free trial is available to new accounts. No charge is incurred during the trial period. Your payment method is required at signup; charges begin after the trial ends unless you cancel.

All fees are in USD and exclusive of applicable taxes. Stripe collects and remits applicable taxes where required.

Invoices are generated monthly. Failed payments result in a grace period of 7 days; continued non-payment may result in account suspension. Refunds are issued at Rad Consultants' discretion on a case-by-case basis.

4. Acceptable use

You may use RadRoot only for lawful purposes. You may not:

• Send interview invitations to individuals who have not consented to receive communications from you.
• Upload contact lists containing personal data you are not authorized to process.
• Use the service to collect data on individuals under 16 without verifiable parental consent.
• Reverse-engineer, scrape, or attempt to extract the underlying AI models or prompts.
• Attempt to gain unauthorized access to other operators' data or to the underlying infrastructure.
• Use the service in a manner that violates applicable anti-spam laws (CAN-SPAM, CASL, GDPR, etc.).

5. Your responsibilities as an operator

You are responsible for:

• Obtaining any legally required consent from respondents before sending them interview links.
• Informing respondents that their responses will be processed by AI and delivered to you as narrative reports.
• Ensuring your use of respondent data complies with applicable privacy laws (GDPR, CCPA, etc.).
• The accuracy and legality of the contact data you upload.

Rad Consultants acts as a data processor for respondent data on your behalf. You are the data controller. Our Privacy Policy describes how we handle that data.

6. Intellectual property

RadRoot, its code, design, and underlying AI systems remain the property of Rad Consultants. You retain ownership of the data you upload (contact lists, CSV files) and the narrative reports generated from your campaigns. We are granted a limited license to process that data solely to deliver the service.

7. AI-generated content

Interview questions and narrative reports are generated by AI and may not be perfectly accurate. They are intended as interpretive aids, not as definitive assessments of any individual. You should apply human judgment before making employment, contracting, or other consequential decisions based on AI-generated content.

8. Disclaimers and limitation of liability

RADPULSE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAD CONSULTANTS' TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO RADPULSE SHALL NOT EXCEED THE FEES YOU PAID IN THE 3 MONTHS PRECEDING THE CLAIM.

WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THEIR POSSIBILITY.

9. Indemnification

You agree to indemnify and hold harmless Rad Consultants, its officers, and employees from any claims, damages, or expenses arising from your use of the service, your violation of these Terms, or your violation of any third-party rights.

10. Term and termination

These Terms remain in effect while you have an active account. Either party may terminate at any time. You may cancel via email to chris@radconsultants.com; cancellation takes effect at the end of the current billing period. We may suspend or terminate accounts that violate these Terms without notice.

Upon termination, you retain access to export your data for 30 days; after that, data is deleted per our retention policy.

11. Changes to these Terms

We may update these Terms. Material changes will be communicated by email at least 14 days before they take effect. Continued use after that date constitutes acceptance of the updated Terms.

12. Governing law

These Terms are governed by the laws of the State of [Ohio], USA, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in [Ohio].

13. Contact

Rad Consultants, LLC
Email: chris@radconsultants.com